--- title: How to delete a student record - Change the Status of the record. description: When you delete a student, all associated data (billing, payments, etc.) will be permanently removed from your CounselMore portal. This action cannot be undone. --- [Skip to content](https://helpdesk.counselmore.com/how-to-delete-a-student#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en) 3. [Clients - Biographical Banners](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-biographical-banners) # How to delete a student record - Change the Status of the record. ## DO NOT DELETE STUDENT RECORDS - because you do not need to do that. Change the Status of any record instead. When you delete a student, all associated data (billing, payments, etc.) will be permanently removed from your CounselMore portal. This action cannot be undone. ### Follow these steps to delete a student: **Access the Student Record** ![deletestudent](https://helpdesk.counselmore.com/hs-fs/hubfs/deletestudent.png?width=670&height=312&name=deletestudent.png) ◦ Click on the student's name from your dashboard. ◦ Next, click the pencil icon beside the student’s name to open the student record. ◦ Scroll to the right bottom of the student record and click **Delete Student**. **Confirm Deletion** ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jan-09-2025-05-08-19-1299-AM.png?width=411&height=256&name=image-png-Jan-09-2025-05-08-19-1299-AM.png) ◦ A pop-up will appear asking if you are certain about deleting the student. ◦ The pop-up will also inform you that all data related to this student will be deleted permanently. ◦ If you’re sure, type **"delete"** in the confirmation field and click **OK** to finalize the deletion. ![deletestu](https://helpdesk.counselmore.com/hs-fs/hubfs/deletestu.png?width=415&height=153&name=deletestu.png) The student and all their related data will now be permanently removed from your system.    If you are unsure about deleting a student and may need their data later, it is better to archive the student instead.   ### **Steps to Archive a Student** ◦ Go to the student’s record by clicking their name from your dashboard. ◦ Navigate to the **Student Information** section. ◦ Change the **Status** to **Archived**. ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jan-09-2025-05-19-22-0136-AM.png?width=507&height=287&name=image-png-Jan-09-2025-05-19-22-0136-AM.png) ◦ The student’s portal will be **closed**, preventing further access. ◦ All their data will be retained in CounselMore and will be included in reports. ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jan-09-2025-05-20-11-6979-AM.png?width=532&height=421&name=image-png-Jan-09-2025-05-20-11-6979-AM.png) If needed, you can change the status back to active at any time and invite them again to restore their access. **Scenario Example:** A client accidentally added a student twice and was charged for the extra student: - **Receipt #2928-4477** shows the duplicate charge of $2.25. - The duplicate student was then **deleted**. **What happens in the system:** - Billing in CounselMore is calculated **monthly** based on the active student count. - **Deleting a student does not generate an immediate refund**. - The system automatically credits the overcharge **in the next monthly billing cycle**, so the client’s balance is corrected retroactively. > ✅ In this example, the client will see a $2.25 credit applied during the next billing cycle. No manual action is needed. **Here are some related articles for you to review:** [Student Profile - Update Student Status, Inactive/Archive/Prospective](https://helpdesk.counselmore.com/bio-banners-update-student-status-inactive-archive-prospective?hsLang=en) [Active vs Prospect vs Archived student record status - In process flow](https://helpdesk.counselmore.com/archived-vs-prospect?hsLang=en)   - [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#main-content) - [New Account - SELF GUIDED SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-self-guided-set-up) - [New Account - FREE LIVE TRAINING](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-free-live-training) - [New Account - MULTI LICENSE ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-multi-license-account-set-up) - [New Account - COLLEGE SEARCH NAVIGATION](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-college-search-navigation) - 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