--- title: Members Only - I am on an old plan, I'd like to upgrade to the new plan description: I'm ready to upgrade to a tier plan, all accounts begin at $35 /mo. for 5 Active students or choose a lower per student rate. --- [Skip to content](https://helpdesk.counselmore.com/i-am-on-an-old-plan-id-like-to-upgrade-to-the-new-plan#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en) 3. [Member Benefits](https://helpdesk.counselmore.com/member-benefits?hsLang=en#member-benefits) # Members Only - I am on an old plan, I'd like to upgrade to the new plan ## I'm ready to upgrade to a tier plan. #### **Keep in mind:** All Single License software capabilities are included in all Single License plans - there are **no tiers of capabilities.** You do not need to compare plan capabilities. Costs are based on the total number of Active student records. The cost per record decreases with each tier level. ### **UPGRADE FROM AN OLD PLAN TO THE NEW PLAN** 1. **Review your account and update any students who shouldn't be marked as "Active."** 1. Change their status to either Archive or Prospect. 2. All student records begin as Prospect status. Prospect status is an intake tool only. 3. Archive status does not make the record inaccessible, only frozen. You may still review the files and results are included in your analytics. Archive requires app results to be entered and will be included in reporting. 2. **Check the number of active student records you have. You can find this at the top of your QuickList.** 1. Think about how many active student records you completed last year and how many you intend for the next year. Remember, you can adjust this number up or down outside of your plan tier. Estimating your yearly needs helps you get the best pricing, as more active records mean lower costs per record. 2. **A tier plan provides a significant discount and is eligible for downgrading 12 months from plan change. There is also a completely flexible tier but the per student rate is much higher.** 1. *Legacy members are not benefiting from the new pricing because they incorrectly weigh the "unlimited" number of students against capabilities. When most do not need an unlimited student capacity but do need advanced capabilities.* 3. Learn about the new **[pricing plan options here](https://helpdesk.counselmore.com/sales-per-student-pricing-add-staff-members?hsLang=en).** 3. **When ready to calculate the best plan for you and then upgrade, go to My Account in the top right of your app \> Settings \> My Account \> under Subscription click See Other Plans button. The tools will provide you with costs.** 1. As a legacy plan holder, you will find a Contact us button before the final payment. 2. Once you've decided on the right plan please contact us with: **Tier choice** - \# of Active students in total, at time of transition - Tier plan you have chosen We will look in your account to confirm the same number of Active student records. A ticket will submitted to our development team.  They will return to you with a future transition date and explain your account credits, pro-rates, etc. at the same time. My reply will be within 5 - 10 business days. **Please follow the instructions above to avoid being charged for student records you did not intend to be Active at the time of account transition.** We appreciate your patience while we are working to lower your bill. Until the migration, nothing will change about your account. 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