--- title: Understanding your invoice description: Managing your billing and invoices in CounselMore is straightforward. Here’s what to expect when you receive an invoice and how additional charges work. --- [Skip to content](https://helpdesk.counselmore.com/understanding-your-invoice#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [SALES & DEMONSTRATIONS](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en) 3. [Sales, Free Trials, Demonstrations](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#sales-free-trials-demonstrations) # Understanding your invoice ## Managing your billing and invoices in CounselMore is straightforward. Here’s what to expect when you receive an invoice and how additional charges work. When you purchase your account - you will receive an invoice ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Feb-18-2025-10-21-31-3303-AM.png?width=670&height=231&name=image-png-Feb-18-2025-10-21-31-3303-AM.png) ![image-png-Feb-18-2025-11-09-14-3438-AM](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Feb-18-2025-11-09-14-3438-AM.png?width=670&height=38&name=image-png-Feb-18-2025-11-09-14-3438-AM.png) **You are never locked into a plan. Add students to your chosen tier anytime.** If you exceed the number of students included in your chosen tier plan, you’ll receive an invoice for the additional cost. **We want you to counsel more students.** When choosing your tier, you will do so by choosing a tier for your average number of students. You are charged by tier plan but can still add onto any plan when you need to at less than half the cost of your regular per student rate. **When you add an additional student beyond your tier plan - you will see a message on your screen:** ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Feb-18-2025-10-24-53-0996-AM.png?width=670&height=502&name=image-png-Feb-18-2025-10-24-53-0996-AM.png) The email address for the Admin of your account, will receive an invoice for the cost of additional student - that cost will be $2.25 or $1 depending on your chosen tier - for the current month. **Notice how you save money when you add students.**   When a student record status is changed from **Active to Archive** the record will read **Pending Archive** and at the end of the billing cycle will move to archive. Click [here](https://helpdesk.counselmore.com/bio-banners-update-student-status-inactive-archive-prospective?hsLang=en) to read the article on each student record status. ### Other Invoices You May Receive **• Adding the Management Suite** – When you upgrade to the [Management Suite](https://helpdesk.counselmore.com/sales-free-trial-demo-multi-license-managers-suite?hsLang=en), an invoice will be generated. **• Purchasing Additional Licenses** – Add teammates to your account anytime. When you add a new license, you’ll see a confirmation message and receive an invoice upon purchase. ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Feb-18-2025-11-38-11-9885-AM.png?width=670&height=438&name=image-png-Feb-18-2025-11-38-11-9885-AM.png) ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Feb-18-2025-11-35-39-6700-AM.png?width=670&height=260&name=image-png-Feb-18-2025-11-35-39-6700-AM.png) The Counselor example in the above invoice has: Their own license and a student record tier of $59 / 15 Active Students Plus they added 5 teammates   ### **Billing or Invoice Questions:** Please email support@counselmore.com **Billing inquiries are not handled by tech support desk because your privacy matters.** Billing questions will be handled by our confidential files office. Billing questions are responded to in less than 7 days and resolutions are 10 - 15 day turn around. Visa and Mastercard govern the credit card disputes and allow for a 45 day turn around to all transactions. CounselMore's recorded response time for billing resolutions is an average of 12 days to resolution. Please email your inquiry to support@counselmore.com [Link to Transparent Price Grid](https://helpdesk.counselmore.com/counselmore-pricing-grid?hsLang=en) - [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#main-content) - [New Account - SELF GUIDED SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-self-guided-set-up) - [New Account - FREE LIVE TRAINING](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-free-live-training) - [New Account - MULTI LICENSE ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-multi-license-account-set-up) - [New Account - COLLEGE SEARCH NAVIGATION](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-college-search-navigation) - [New Account - PARENT & STUDENT USERS](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-parent-student-users) - [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en#main-content) - [Clients - Biographical Banners](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-biographical-banners) - [Clients - Assignments tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-assignments-tab) - [Clients - Files tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-files-tab) - [Clients - Messages tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-messages-tab) - [Clients - Accounting tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-accounting-tab) - [Clients - Quicklist](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-quicklist) - [Clients - Contacts](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-contacts) - [Clients - Fin Fit tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-fin-fit-tab) - [ADMISSIONS DATA & SEARCH NAVIGATION](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#main-content) - [College Data](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-data) - [College List - Columns](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-list-columns) - [College Data - App Tracker](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-data-app-tracker) - [GOOGLE-DRIVE](https://helpdesk.counselmore.com/google-drive?hsLang=en#main-content) - [Google Drive Settings](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-settings) - [Google Drive - Master Folders](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-master-folders) - [Google Drive - Document Management](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-document-management) - [SETTINGS MENU & CUSTOMIZATIONS](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#main-content) - [Settings - My Business](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-my-business) - [Settings - Branding](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-branding) - [Settings - Default Data Columns](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-default-data-columns) - [Settings - Routine Assignments](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-routine-assignments) - [Settings - Webmaster](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-webmaster) - [Settings - Broadcast Station](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-broadcast-station) - [Settings - Reporting](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-reporting) - [Settings - Professional Log Books](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-professional-log-books) - [Settings - Toolbox](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-toolbox) - [Settings - Texting Set up](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-texting-set-up) - [Settings - Accounting Setup](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-accounting-setup) - [Settings - Integrations](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-integrations) - [SALES & DEMONSTRATIONS](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#main-content) - [Sales, Free Trials, Demonstrations](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#sales-free-trials-demonstrations) - [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en#main-content) - [Community Resources](https://helpdesk.counselmore.com/member-benefits?hsLang=en#community-resources) - [Member Benefits](https://helpdesk.counselmore.com/member-benefits?hsLang=en#member-benefits) - [Customer Service Support](https://helpdesk.counselmore.com/member-benefits?hsLang=en#customer-service-support) - [Privacy Policies](https://helpdesk.counselmore.com/member-benefits?hsLang=en#privacy-policies) - [Sales Lead Tools](https://helpdesk.counselmore.com/sales-lead-tools?hsLang=en#main-content) - [Directory](https://helpdesk.counselmore.com/sales-lead-tools?hsLang=en#directory) [![Chill listening crop-3](https://helpdesk.counselmore.com/hs-fs/hubfs/seminarsBadge-gold.png?width=26&height=26&name=seminarsBadge-gold.png "Chill listening crop-3")](http://counselmore.com) Please note that CounselMore is a robust college planning platform with multiple integrations. Copyright © 2025, CounselMore