Troubleshoot - Reach Sales, Customer Service, Tech Support Help button in app or support email
IF YOU CANNOT ACCESS YOUR ACCOUNT - EMAIL Support@CounselMore.com
CounselMore offers live support for any users who need an extra hand getting their portals setup. Moving over from another platform or jumping onto one for the first time can be daunting. We offer many live support options such as:
- 1-1 trainings for members who need extra support.
- Group trainings for interactive learning and idea sharing.
- Study Hall sessions weekly for drop in questions.
- Live Tech Support Meeting Request
The Student/Parent Portal has a 'Help' button near the top right of the page. This button launches the 'Contact Us' pop up. Alternatively, if they can't get into the app, they can email support@counselmore.com.
SELECT CONTACT SUPPORT - MESSAGE BOX OPENS IN LOWER RIGHT CORNER OF SCREEN
ENTER AS MANY DETAILS AS POSSIBLE - TELL US THE ORDER OF BUTTONS YOU CLICKED THAT RESULTED IN YOUR ISSUE OR EXPLAIN TO US THE PURPOSE OF WHAT YOU ARE ATTEMPTING. WE SPEAK EDUCATION TOO, SO FEEL FREE TO EXPLAIN YOUR PROCESS, WE WILL UNDERSTAND.
CHOOSE THE PRIORITY OF YOUR REQUEST. IS IT CRITICAL TO WHAT YOU ARE DOING IN THE NEXT HOUR? OR DAY? OR THERE'S A WORK AROUND?
IT IS IMPORTANT FOR US TO UNDERSTAND THE SPECIFIC PROBLEM YOU ARE DEALING WITH SO THAT WE CAN PROMPTLY ADDRESS YOUR CONCERNS AND PROVIDE A SOLUTION
TAKE A SCREEN SHOT WITH ONE CLICK
OR UPLOAD FILES
OR LINK US TO A LOOM OR VIMEO VIDEO
TIP: SHOWING US THE ISSUE AND YOUR ENTIRE SCREEN IS A BIG HELP AND EXPEDITES A SOLUTION.
PARTIAL SCREEN CAPTURE AND LOTS OF WORDS THAT DON'T TELL US THE SERIES OF COMMANDS OR PROCESS YOU ARE ATTEMPTING MAKES OUR DETECTIVE WORK LONGER AND HARDER.
WE WILL AND DO GET BACK TO YOU ASAP. GO AHEAD AND WRITE US TODAY!
STUDENT / PARENT PORTAL VIEW IN HELP SECTION
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