How to Contact Us
IF YOU CANNOT ACCESS YOUR ACCOUNT - EMAIL Support@CounselMore.com
In your application, click Help
The Help Center will open, providing two categories to guide you:
1. Ask me anything...
- If you encounter an issue, feel free to reach out with your questions, whether they relate to a feature request, community events, or bug reports.
- Type your concerns or questions and hit send.
If the answer you received resolved your inquiry, please press the thumbs up icon.
You will be then promoted to provide additional details, including:
- Priority: Low, Medium, High, or Urgent
CHOOSE THE PRIORITY OF YOUR REQUEST. IS IT CRITICAL TO WHAT YOU ARE DOING IN THE NEXT HOUR? OR DAY? OR THERE'S A WORK AROUND?
IT IS IMPORTANT FOR US TO UNDERSTAND THE SPECIFIC PROBLEM YOU ARE DEALING WITH SO THAT WE CAN PROMPTLY ADDRESS YOUR CONCERNS AND PROVIDE A SOLUTION
- Subject: Brief description of your issue
- Additional Information: Detailed explanation of your problem or question, including the steps you took that led to the issue, error, or bug in your portal.
- You have the option to record your screen and attach file, making it easier for us to understand the problem you are experiencing.
CounselMore offers live support for any users who need an extra hand getting their portals setup. Moving over from another platform or jumping onto one for the first time can be daunting. We offer many live support options such as:
-
1-1 trainings for members who need extra support.
-
Group trainings for interactive learning and idea sharing.
-
Study Hall sessions weekly for drop in questions.
-
Live Tech Support Meeting Request
The Student/Parent Portal has a 'Help' button near the top right of the page. This button launches the 'Contact Us' pop up. Alternatively, if they can't get into the app, they can email support@counselmore.com.
NEXT ARTICLE: