Troubleshoot - Clear an email address from the system

Email already in use? no account found?

If you are experiencing issues logging into your CounselMore account, the first step is to ensure that you are using the correct web address.

app.counselmore.com

additionally each counselor admin account has a unique student portal link but anyone can access their account via the above and following the on screen instructions

If you receive a message stating that your email is already in use, please reach out to our support team at support@counselmore.com.

Our team will assist you in resolving the issue and clearing any duplicate email addresses associated with your account.