How to open Seymore
- Click Help in the top navigation bar.
- The Seymore panel opens on the right side of your screen
How to ask Seymore a question
You can get an answer from Seymore in two ways:
- Type your own question. Use the Ask me anything... field at the bottom of the panel, then click the send button (or press Enter).
- Use a popular question. Under Popular Questions, click one of the suggested prompts (for example, How do I onboard a student? or How do I build a college list?) to get an instant answer without typing.
Seymore can answer questions about anything in CounselMore — how a feature works, where to find something, or the steps to complete a task.
Tech Support and Professional Forum
At the top of the Seymore panel are two additional buttons:
- Tech Support — submit a support request to CounselMore's team. See Troubleshoot - Reach Sales, Customer Service, Tech Support for the full request process, and How to Send Tech Support a Screenshot or Screen Video Recording for attaching a recording or screenshot to your request.
- Professional Forum — an in-app community board where working counselors post and answer each other's questions. Click + New Post to start a thread, or use Search by Tag to find existing discussions. Posts can be tagged (e.g. event, mentorship circle) and replied to inline.
If a Tech Support ticket doesn't resolve your issue, or you'd specifically like to talk it through live, you can book time with a tech mentor — see Troubleshoot - Schedule a Zoom Call.
Note: Seymore's answers are AI-generated, and the panel includes a reminder of this: "AI-generated content may be inaccurate." If Seymore's answer seems off, or doesn't fully solve the problem, use Tech Support to reach a person.