--- title: Seymore - AI Assistant, Help Chatbot, Ask a Question, Tech Support, Professional Forum What is Seymore? description: Seymore is CounselMore's built-in AI assistant. It lives behind the Help button in the top navigation bar and can answer questions about how to use CounselMore, right from wherever you're working in the platform. --- [Skip to content](https://helpdesk.counselmore.com/seymore-ai-assistant-help-chatbot-ask-a-question-tech-support-professional-forum-what-is-seymore#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en) 3. [Customer Service Support](https://helpdesk.counselmore.com/member-benefits?hsLang=en#customer-service-support) # Seymore - AI Assistant, Help Chatbot, Ask a Question, Tech Support, Professional Forum What is Seymore? ## Seymore is CounselMore's built-in AI assistant. It lives behind the Help button in the top navigation bar and can answer questions about how to use CounselMore, right from wherever you're working in the platform. ### **How to open Seymore** 1. Click **Help** in the top navigation bar. 2. The Seymore panel opens on the right side of your screen ![seymore-1](https://helpdesk.counselmore.com/hs-fs/hubfs/seymore-1.png?width=606&height=292&name=seymore-1.png) ### **How to ask Seymore a question** You can get an answer from Seymore in two ways: - **Type your own question.** Use the **Ask me anything...** field at the bottom of the panel, then click the send button (or press Enter). - **Use a popular question.** Under **Popular Questions**, click one of the suggested prompts (for example, *How do I onboard a student?* or *How do I build a college list?*) to get an instant answer without typing. Seymore can answer questions about anything in CounselMore — how a feature works, where to find something, or the steps to complete a task. ### **Tech Support and Professional Forum** At the top of the Seymore panel are two additional buttons: ![seymoreoptions](https://helpdesk.counselmore.com/hs-fs/hubfs/seymoreoptions.png?width=479&height=134&name=seymoreoptions.png) - **Tech Support** — submit a support request to CounselMore's team. See [Troubleshoot - Reach Sales, Customer Service, Tech Support](https://claude.ai/troubleshoot-reach-sales-customer-service-tech-support) for the full request process, and [How to Send Tech Support a Screenshot or Screen Video Recording](https://claude.ai/how-to-send-tech-support-a-screenshot) for attaching a recording or screenshot to your request. - **Professional Forum** — an in-app community board where working counselors post and answer each other's questions. Click **+ New Post** to start a thread, or use **Search by Tag** to find existing discussions. Posts can be tagged (e.g. *event*, *mentorship circle*) and replied to inline. If a Tech Support ticket doesn't resolve your issue, or you'd specifically like to talk it through live, you can book time with a tech mentor — see [Troubleshoot - Schedule a Zoom Call](https://claude.ai/troubleshoot-schedule-a-zoom-call). **Note:** Seymore's answers are AI-generated, and the panel includes a reminder of this: "AI-generated content may be inaccurate." If Seymore's answer seems off, or doesn't fully solve the problem, use **Tech Support** to reach a person.   - [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#main-content) - [New Account - SELF GUIDED SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-self-guided-set-up) - [New Account - FREE LIVE TRAINING](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-free-live-training) - [New Account - MULTI LICENSE ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-multi-license-account-set-up) - [New Account - COLLEGE SEARCH NAVIGATION](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-college-search-navigation) - [New Account - PARENT & STUDENT USERS](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-parent-student-users) - [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en#main-content) - [Clients - Biographical Banners](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-biographical-banners) - [Clients - Assignments tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-assignments-tab) - [Clients - Files tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-files-tab) - [Clients - Messages tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-messages-tab) - [Clients - Accounting tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-accounting-tab) - [Clients - Quicklist](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-quicklist) - [Clients - Contacts](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-contacts) - [Clients - Fin Fit tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-fin-fit-tab) - [ADMISSIONS DATA & SEARCH NAVIGATION](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#main-content) - [College Data](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-data) - [College List - Columns](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-list-columns) - [College Data - App Tracker](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-data-app-tracker) - [GOOGLE-DRIVE](https://helpdesk.counselmore.com/google-drive?hsLang=en#main-content) - [Google Drive Settings](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-settings) - [Google Drive - Master Folders](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-master-folders) - [Google Drive - Document Management](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-document-management) - [SETTINGS MENU & CUSTOMIZATIONS](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#main-content) - [Settings - My Business](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-my-business) - [Settings - Branding](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-branding) - [Settings - Default Data Columns](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-default-data-columns) - [Settings - Routine Assignments](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-routine-assignments) - [Settings - Webmaster](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-webmaster) - [Settings - Broadcast Station](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-broadcast-station) - [Settings - Reporting](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-reporting) - [Settings - Professional Log Books](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-professional-log-books) - [Settings - Toolbox](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-toolbox) - [Settings - Texting Set up](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-texting-set-up) - [Settings - Accounting Setup](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-accounting-setup) - [Settings - Integrations](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-integrations) - [SALES & DEMONSTRATIONS](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#main-content) - [Sales, Free Trials, Demonstrations](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#sales-free-trials-demonstrations) - [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en#main-content) - [Community Resources](https://helpdesk.counselmore.com/member-benefits?hsLang=en#community-resources) - [Member Benefits](https://helpdesk.counselmore.com/member-benefits?hsLang=en#member-benefits) - [Customer Service Support](https://helpdesk.counselmore.com/member-benefits?hsLang=en#customer-service-support) - [Privacy Policies](https://helpdesk.counselmore.com/member-benefits?hsLang=en#privacy-policies) - [Sales Lead Tools](https://helpdesk.counselmore.com/sales-lead-tools?hsLang=en#main-content) - [Directory](https://helpdesk.counselmore.com/sales-lead-tools?hsLang=en#directory) [![Chill listening crop-3](https://helpdesk.counselmore.com/hs-fs/hubfs/seminarsBadge-gold.png?width=26&height=26&name=seminarsBadge-gold.png "Chill listening crop-3")](http://counselmore.com) Please note that CounselMore is a robust college planning platform with multiple integrations. Copyright © 2025, CounselMore