--- title: Multi License - Managers, Remove license, counselor, delete staff position, user, account description: How to remove a license from a multi license account --- [Skip to content](https://helpdesk.counselmore.com/multi-license-managers-remove-license-counselor-staff-position#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en) 3. [New Account - MULTI LICENSE ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-multi-license-account-set-up) # Multi License - Managers, Remove license, counselor, delete staff position, user, account ## How to remove a license from a multi license account CounselMore's multi-license user deletion feature empowers organizations with greater control over their user base, allowing them to efficiently manage counselor access. This innovative addition enhances the platform's overall functionality, providing a secure, user-friendly, and adaptable solution for institutions in the ever-evolving field of counseling and education. ### To delete a counselor, the account administrator can follow the steps below: 1. Log in and navigate to the counselor's record by clicking on the counselor's name on the left-hand side of the screen. This will automatically change the center screen to display that counselor's detailed information.  ![deletecc](https://helpdesk.counselmore.com/hs-fs/hubfs/deletecc.png?width=670&height=262&name=deletecc.png) 2. **Before deletion, all students assigned to that counselor must be reassigned to another counselor** — this includes students where they're the *only* counselor, **and** students where they're a secondary counselor alongside someone else.   You can reassign students two ways: - **From the counselor's record:** in either the Primary Students or Secondary Students tab, check the box next to each student you want to move, choose the new counselor from the **Reassign Counselor** dropdown, then click **Reassign selected**.  ![reassigned-1](https://helpdesk.counselmore.com/hs-fs/hubfs/reassigned-1.png?width=584&height=289&name=reassigned-1.png) - **From the student's own record:** open the student, go to their bio banner, and use the **Administrator** section to change their assigned counselor directly. ![reassigned](https://helpdesk.counselmore.com/hs-fs/hubfs/reassigned.png?width=670&height=241&name=reassigned.png) 3. Once every student has been reassigned away from that counselor, Click delete to remove the license.  A confirmation pop-up will appear: > ![caution](https://helpdesk.counselmore.com/hs-fs/hubfs/caution.png?width=670&height=223&name=caution.png) 4. Click **OK** to confirm the deletion, or **Cancel** to back out.  ⚠️ **Important — data is not automatically preserved.** **All data created by that counselor will be deleted** once you click OK. If you need to preserve any Custom Data columns the counselor filled in, **contact CounselMore support before you delete them** — not after.  ⭐ **New with Management Suite ⭐** Assign one student to multiple counselors using primary and secondary counselor roles. 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