Messaging tab - Guide to Sent, Received, Delivered, Communications
Messaging tab - Guide to Sent, Received, Delivered, Communications
We are sometimes concerned if our messages have already been sent, delivered, or read, especially if the communications are critical and require an immediate reaction.
Please see the "key to email status below" to identify your messages. This will all be seen in the messaging tab.
Key to email status below
Sent indicates that the communication is on its way to the receiver.
Delivered means the message has been received or successfully landed to the receiver.
Opened or Read Receipt means that the receiver reads the message.
When a student/parent opens their email, this will reflect in CounselMore messages tab. However, the reflection can be delayed. We spoke to our provider and were told that notifications are not priority (news to us). Therefore, there may be a delay. We feel the same way you do and we are looking into it.
When a counselor opens an email in CounselMore the status is updated to 'Opened'.
When a counselor opens an email in their Gmail inbox, for example, the email status in CounselMore is not updated.
If a parent does not have a portal, but they have an email in CONTACTS, do they get the emails in their inbox?
When a contact email is listed, the icon is green, any assignment summary or invoice will be cc to the contact.
The design methodology of the app is that communications are primarily handled through the Assignments tab .
Hence the auto-copy to contacts and the ability to choose audiences, point to documents, etc. All from the Assignments tab and that is why less functionality is offered in the messages tab.
We've studied hundreds of service delivery processes. We've streamlined communications using the Assignments tab because those are the calls to action for the student/parent that is the core communication of every process. It is what is most tangible and accountable to the relationship.
By communicating notes and assignments via Assignments tab sending, you can turn on auto-send and all live assignments will be sent to their respective audiences.
When an assignment is completed, the student checks 'done' and the counselor is notified.
This minimizes your manual follow up.
Also, the across account assignments tracker allows the counselor to streamline their daily workflow. Email does not. Although, many use the email inbox as a To Do list it has been shown to slow work flow and frustrate the process. We know email can be a hard habit to break. Our mission is to help you counsel more students in less time without exhausting your resources or the counselor.
