--- title: Messaging Tab - How Messaging via Email Work Between Counselors and Students in CounselMore description: CounselMore provides a seamless way for counselors to communicate with students through email. However, it's important to understand where messages are sent from and replies are received to avoid confusion. --- [Skip to content](https://helpdesk.counselmore.com/messaging-tab-does-student-can-reply-on-email#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en) 3. [Clients - Messages tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-messages-tab) # Messaging Tab - How Messaging via Email Work Between Counselors and Students in CounselMore ## CounselMore provides a seamless way for counselors to communicate with students through email. However, it's important to understand where messages are sent from and replies are received to avoid confusion. To guide you through the process, please follow these steps: **1. Compose and Send Email** - Go to your Messaging Tab \> Compose Email \> Select student recipient ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jun-19-2025-05-01-27-0673-AM.png?width=670&height=255&name=image-png-Jun-19-2025-05-01-27-0673-AM.png) **2. Receive Student Replies** - When the student replies via their Gmail account their response will appear inside the **Messaging Tab** in CounselMore as well as in your Gmail account. - You can continue the conversation by clicking reply button directly within the **CounselMore app**. ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jun-19-2025-07-05-12-7016-AM.png?width=670&height=312&name=image-png-Jun-19-2025-07-05-12-7016-AM.png) **At this time, students do not have the capability to respond directly through the CounselMore app. Update pending 2025 roadmap** ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jun-19-2025-07-13-31-4192-AM.png?width=670&height=297&name=image-png-Jun-19-2025-07-13-31-4192-AM.png)     - [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#main-content) - [New Account - SELF GUIDED SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-self-guided-set-up) - [New Account - FREE LIVE TRAINING](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-free-live-training) - 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Broadcast Station](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-broadcast-station) - [Settings - Reporting](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-reporting) - [Settings - Professional Log Books](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-professional-log-books) - [Settings - Toolbox](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-toolbox) - [Settings - Texting Set up](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-texting-set-up) - [Settings - Accounting Setup](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-accounting-setup) - [Settings - Integrations](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-integrations) - [SALES & DEMONSTRATIONS](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#main-content) - [Sales, Free Trials, Demonstrations](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#sales-free-trials-demonstrations) - 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