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Messaging Tab: Messaging Notification Rules (Email and Chat)

CounselMore provides notifications to keep counselors, students, and parents informed when new messages are sent or received. Notifications are available within the Messaging tab.

Chat Notifications

Chat allows real-time messaging between counselors, students, and parents.

Individual Chat Notifications

When a counselor sends a chat message:

messagefromcounselor

  • The student or parent receives an in-app notification and an email notification

appnotif

emailnotif

When a student or parent sends a chat message:

studentreply

  • The assigned counselor receives an in-app notification and an email notification

studenreplyapp

studentreplyemail

 

For accounts with Management Suite and multiple counselors assigned:

  • All assigned counselors receive notifications when a student or parent sends a chat message


Group Chat Notifications

Group chat allows counselors, students, and parents to participate in the same conversation.

When a message is sent in a group chat:

  • All participants receive an in-app and email notification

momnotif

studentnotif

This applies when the message is sent by:

  • Counselor

  • Student

  • Parent/contact

Email Notifications

Email messages sent through CounselMore also generate notifications.

When a counselor sends an email to student, parent, or both:

  • The student, parent or both receives an in-app and email notification

emailnotifstu

emailnotification

When a student or parent sends an email:

  • The assigned counselor receives an in-app and email notification 

studemail

counseloremailnotif

 

Note: Notifications are also received on the CounselMore iOS app if the app is installed. Counselors, students, and parents will receive push notifications on their iPhone when new Chat or Email messages are received, allowing them to stay informed even when not logged in to the web portal.