Messaging — Chat (Individual & Group Chat)

In the Messaging → Chat tab, conversations are organized by recipient on the left panel.

Group
- Student + All Contacts
  This is the group chat, where the counselor, student, and all associated parent/guardian contacts can communicate together.
Student
- Displays the individual chat between the counselor and the student only.
Contacts
- Displays individual chats between the counselor and each contact (for example, mom or dad).

Selecting any conversation opens the chat thread on the right, where messages, attachments, and notifications are managed.

Chat Availability

Chat is available to:

Chat supports two-way communication between counselors, students, and parents.

Individual chats are one-to-one conversations between a counselor and a student or parent.

When a counselor sends a chat to a student, the student receives a notification

When a counselor sends a chat to a parent, only the parent receives a notification

When a student or parent sends a chat to a counselor, the counselor receives a notification

For accounts with:

When a student sends a chat:

Group Chat allows counselors, students, and parents to communicate together in a shared conversation.

When a counselor sends a message in a group chat, all participants receive a notification
When a student sends a message in a group chat, all participants receive a notification
When a parent sends a message in a group chat, all participants receive a notification

The Chat tab supports file sharing in both individual and group chats.

Users can:

Chat is also available on the mobile app for counselors and students, allowing:

Old chats may be found under the Group Chats for students that have additional contacts. This is to maintain compatibility with old functionality.

The Chat tab in Messaging supports real-time communication between counselors, students, and parents. Chat can be used for individual conversations or group chats.