--- title: How to send Tech Support a Screenshot or Screen Video Recording description: Help our team quickly diagnose and resolve the problem. Follow these steps, using in app screen recording tool --- [Skip to content](https://helpdesk.counselmore.com/how-to-send-tech-support-a-screenshot#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en) 3. [Customer Service Support](https://helpdesk.counselmore.com/member-benefits?hsLang=en#customer-service-support) # How to send Tech Support a Screenshot or Screen Video Recording ## Help our team quickly diagnose and resolve the problem. Follow these steps, using in app screen recording tool Sharing a screenshot or screen recording helps CounselMore's support team diagnose issues faster. Two ways to do this: record from the request form, or capture a manual screenshot and attach it. Steps are the same for counselors and students/parents — only how you reach the form differs. ### **OPTION 1: In-app screen recording   ** ### **![techsupport](https://helpdesk.counselmore.com/hs-fs/hubfs/techsupport.png?width=441&height=649&name=techsupport.png)** - Fill out Priority, Request Type, Subject. - Click Record Screen. - A screen-share picker opens — choose the window, tab, or screen to share with CounselMore. - Turn on your microphone to narrate the issue. - Stop the recording when done — it attaches automatically. - Fill in Additional Information, then click Send. ### **OPTION 2:  Manual screenshot capture ** Capture with device tools, then click Attach File to upload. **For Windows Users: • Print Screen (PrtScn)**: Captures the whole screen. **• Alt + Print Screen**: Captures the active window. **• Windows + Shift + S**: Lets you select a specific area of the screen. **For Mac Users: • Command + Shift + 3**: Captures the entire screen. **• Command + Shift + 4**: Allows you to select a portion of the screen. **For Mobile Devices: • iPhone/iPad**: Press 'Power' + 'Volume Up'. **• Android**: Press 'Power' + 'Volume Down'.   - 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