If you're experiencing a technical issue, sending a screenshot or screen recording can help our team quickly diagnose and resolve the problem. Follow these steps:
Step 1: Capture the Screenshot
For Windows Users:
• Print Screen (PrtScn): Captures the whole screen.
• Alt + Print Screen: Captures the active window.
• Windows + Shift + S: Lets you select a specific area of the screen.
For Mac Users:
• Command + Shift + 3: Captures the entire screen.
• Command + Shift + 4: Allows you to select a portion of the screen.
For Mobile Devices:
• iPhone/iPad: Press 'Power' + 'Volume Up'.
• Android: Press 'Power' + 'Volume Down'.
Step 2: Record Your Screen
When reporting a bug, you now have the option to record your issue, making it easier for us to understand the problem you are experiencing.
- In your application, click Help or the floating question mark
- If the article you received does not answer your question, please select the option to "contact support".
- Select priority and request type "Bug Report"
- Click Record Issue
When you click Stop Recording, your video will automatically be included as an attachment in your email.
