Change the Admin or account owner Account Credentials
Change the Admin Account Credentials:
Ask the original account owner to do this or obtain their login credentials for the existing Admin account
TIP: If you have logged into the app.counselmore page previously, the app has placed a cookie on your browser. The cookie tells your browser window that ist is you, you are a counselor portal and your username is auto-recognized So that each time you type in app.counselmore.com - you will be auto signed in under those credentials.
When you change your login email address - that process will need to be cleared.
Clear the default by Logging out.
Clear your Cache and Cookies
When you log in DO NOT allow the auto fill
Login by TYPING in your NEW username email address and password
A new cookie will recognize the change
Log into app.counselmore.com
using existing Admin credentials
Goto Settings Menu
Once signed in, use the menu button in the top right hand corner to goto settings.
When Settings opens, select My Account
YouTube Video: https://youtu.be/T6Hk3WCHxOg
You will see the old email address and a
GREEN PENCIL
Click the pencil and a new window will open, follow the on screen instructions.