--- title: How do I cancel my account? description: If you've decided to cancel plan or your subscription to CounselMore due to unexpected circumstances, we want to express our understanding and support for your situation. --- [Skip to content](https://helpdesk.counselmore.com/how-do-i-cancel-my-account#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en) 3. [Customer Service Support](https://helpdesk.counselmore.com/member-benefits?hsLang=en#customer-service-support) # How do I cancel my account? ## Write to support@counselmore.com, submit cancelation form If you've decided to cancel your subscription to CounselMore due to unexpected circumstances, we want to express our understanding and support for your situation. While we are saddened by your decision, please know that we are here to help you on your counseling journey. If you ever decide to come back in the future, we will be thrilled to welcome you with open arms. Our team is fully dedicated to providing you with the necessary tools and resources for success, and we are committed to assisting you every step of the way. **To cancel plan or your account:**  **1.** Go to CounselMore Helpdesk by clicking the Help and Tech Support. ![helptechsupport](https://helpdesk.counselmore.com/hs-fs/hubfs/helptechsupport.png?width=392&height=563&name=helptechsupport.png)   **2.** Provide the required information and click on the send button. ![tech](https://helpdesk.counselmore.com/hs-fs/hubfs/tech.png?width=392&height=571&name=tech.png) **Tip:** Alternatively, you have the option to cancel plan or account by sending an email to **support@counselmore.com.** ### You will receive a Cancellation Form **Submit the form** ### The Form Submission Date - will be your date of cancellation - **We cannot cancel your account without your cancelation form submission.** - **Your account charges will stop at the end of your current billing cycle, per the date of your submission.** Cancellation by User - **You can cancel your CounselMore Account anytime by submitting a cancellation form, which may be obtained by writing to [support@counselmore.com](mailto:support@counselmore.com). Upon verifying the cancellation request is being made by the account holder, CounselMore will cancel the subscription and close billing at the end of the current billing cycle, per the date of the cancellation form submission.  However, please be advised that CounselMore will not provide refunds for accounts canceled in the middle of a Monthly Term or Annual Term or for months in which you maintained a subscription, but did not utilize the paid services. These policies are universal to all account holders.** **Related Article:** [**Account Pause or Cancelation Options**](https://helpdesk.counselmore.com/account-pause-or-cancelation-options?hsLang=en) - [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#main-content) - [New Account - SELF GUIDED SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-self-guided-set-up) - [New Account - FREE LIVE TRAINING](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-free-live-training) - [New Account - MULTI LICENSE ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-multi-license-account-set-up) - [New Account - COLLEGE SEARCH NAVIGATION](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-college-search-navigation) - [New Account - PARENT & STUDENT USERS](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-parent-student-users) - [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en#main-content) - 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