--- title: Google drive - Message to re-Authenticate Google drive, log in again description: Google drive - Message to re-Authenticate Google drive Simple Connection to Google Drive --- [Skip to content](https://helpdesk.counselmore.com/google-drive-message-to-re-authenticate-google-drive#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [GOOGLE-DRIVE](https://helpdesk.counselmore.com/google-drive?hsLang=en) 3. [Google Drive Settings](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-settings) # Google drive - Message to re-Authenticate Google drive, log in again ## Google drive - Message to re-Authenticate Google drive Simple Connection to Google Drive   ### **QUICK FIX:** **Go to Settings (top right hand corner of your screen)** **When the settings menu opens look to your left** **Left side of screen select \> Integrations Google Drive** **\> SIGN OUT** **and** **\>SIGN BACK IN** **This will reset the connection.** ![Screenshot 2025-09-29 at 11.53.28 AM](https://helpdesk.counselmore.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-09-29%20at%2011.53.28%20AM.png?width=256&height=198&name=Screenshot%202025-09-29%20at%2011.53.28%20AM.png)  ### *What if that doesn't work?* - *Are you logged into your computer device under one login ID  (email address) and logged into your web browser as a different login ID?* - *Are you logged into your web browser As One login ID (email address) and into your tab as a different login ID?* - *Are you logged into your web browser tab As One login ID (email address) and logged into your CounselMore account as a different login ID?* - *Are you logged into your CounselMore account as One login ID (email address) and logged into Google drive as a different login ID?* ***If any of these contradictions are true, Google may throw an error message, asking you to re-authenticate against Google. This is a security feature Google instituted.***   --- ### **Logging into Multiple Devices or Accounts** To ensure a smooth experience: - **Check Your Browser Login**: Make sure you’re logged into your web browser. - **Check Your CounselMore Login**: Confirm you’re logged into your CounselMore account under the correct ID. ![log in correctly both match](https://helpdesk.counselmore.com/hs-fs/hubfs/log%20in%20correctly%20both%20match.png?width=278&height=243&name=log%20in%20correctly%20both%20match.png) You’ll know you're signed in correctly if the **small and large icons** in the top-right corner of your browser match. (Refer to the updated image for clarity). If these icons do not match, it means you’re logged in as different users in your browser and CounselMore tabs, which may prompt Google to request additional authentication. --- #### Peer Mentor Learning Demonstrations: In this video a CounselMore Peer Mentor demonstrates having multiple email addresses for the different jobs they perform and how they separate their workspace by having one browser window dedicated to each email address they have - allowing them to easily move between browser windows per the persona (or job) they are doing in the moment. https://www.counselmore.com/peer-mentors   --- ### **Consistent Login IDs** For security and optimal functionality: - **Login to CounselMore**: Use your ID, e.g., `Yourname@companydomain.com`. - **Login to Google Drive**: Use the same ID, e.g., `Yourname@companydomain.com`. *Note*: For multi-license accounts, permissions may allow access to a company-shared Google Drive (e.g., `Admin@companydomain.com`) using your personal login credentials. --- ### **License Sharing Policy** Each CounselMore license is for single-user access, similar to an individual email account. Your assigned email should only be used by you. If your organization needs additional licenses, please contact us at `support@counselmore.com`. We offer flexible pricing options to ensure data safety for your students remains paramount. --- ### **Need Help?** If you’re confused about any aspect of using Google Drive with CounselMore, don’t worry! We provide support options including: - **15-Minute Live Screen-Share Calls**: Connect with real Tech Mentors for personalized guidance. - **Video Tutorials, In-App Chat, and Email Support**: Access resources and support at your convenience. - **Google Drive-Specific Support**: Get assistance tailored to your needs. Whether you’re ready to CounselMore or just need a hand, we’re here to support you every step of the way! ---   ***I** **want to understand why I sign in once to my CounselMore account and again into Google Drive...***   **Use this metaphor to understand how the connection works:** Think of your CounselMore account as a house.  You use one set of keys to enter the front door (your username and password are the keys). Inside the house is another room, called Google Drive. That room has a lock on it.    By unlocking the second door, you've opened a door between your account and Google Drive. First Google will ask for your permission to **ALLOW Google** to freely pass information, back-n-forth through the door you opened and then ask you to **Authenticate** your answer. To Authenticate or unlock the second door, you will need the right keys (username and password) for your Google Drive account. For security Google will also check the other Google tools you are using for the login ID. **They do not all have to match** but they do need to be recognized by Google. When there is a message to re-authenticate against Google, it is because there is a conflict, Google does not recognize a login ID.   Back to the house; if the door is left open and unattended, Google will shut the door, for safety  and you will need to use the key to unlock the door again. When that happens, its called a "time-out" Google will time-out the connection between the 2 accounts and you will need to **re-Authenticate**. ``` ``` - [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#main-content) - [New Account - SELF GUIDED SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-self-guided-set-up) - [New Account - FREE LIVE TRAINING](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-free-live-training) - [New Account - MULTI LICENSE ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-multi-license-account-set-up) - [New Account - COLLEGE SEARCH NAVIGATION](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-college-search-navigation) - [New Account - PARENT & STUDENT USERS](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-parent-student-users) - [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en#main-content) - 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