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Google drive - Connect new Student to Existing Google Folder

If you already created a student folder in your Google Drive before adding the student in CounselMore, you can connect that existing folder instead of creating a new one.

Before You Begin

  • Make sure your Google Drive is connected to CounselMore
  • Confirm that there is only one folder for that student in your Google Drive to avoid confusion

How to Link a New Student to an Existing Google Folder

  1. Go to the student’s profile in CounselMore
  2. Click on the Files tab
  3. Click the blue menu button
  4. Select “Link to existing folder”
  5. Navigate your Google Drive and select the correct student folder
  6. Confirm your selection

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Once linked, the student’s Google Drive folder will be connected to their record in CounselMore.


What Happens After Linking

  • The selected folder becomes the official student folder in CounselMore
  • All files added through CounselMore will appear in this folder
  • Any files already in the folder will be accessible through the student’s Files tab
  • Changes made in Google Drive will sync automatically with CounselMore

 

Troubleshooting

I see multiple folders for the same student
  • Verify which folder is correct and remove or rename duplicates before linking
I’m getting an error or unable to link the correct folder
  • In some cases, the Google Drive connection may need to be reset on the back end
  • Please contact support@counselmore.com so we can clear the existing Google Drive connection and allow you to reconnect the correct folder