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Free Trial, Payment Details, and Automatic Plan Charges - Close Trial

When signing up for a CounselMore free trial, payment information is required to activate the trial. This allows uninterrupted access if the trial is not closed before it ends.

What Happens During Your Trial

  • When you sign up for a trial, you must enter your card details

  • During the trial period, you can:

    • Purchase a plan at any time, or

    • Close your trial if you decide not to continue

  • Navigate to My Account to purchase or close

close free trial

What Happens When the Trial Ends

If your trial ends and you have not closed the trial, your account will automatically be charged for the lowest available plan.

To avoid being charged, you must close your trial before the trial end date.

 

How to Close Your Trial

  1. Log in to your CounselMore account

  2. Go to Settings My Account

  3. Select Close Trial

  4. Confirm your selection


Once the trial is closed, no charges will be applied.

 

Need Help?

If you have questions about your trial or billing, contact Support at support@counselmore.com or by using the Help button in your account.