--- title: Files tab - Google drive, File Not Found - error message description: Files tab - Google drive, No files found --- [Skip to content](https://helpdesk.counselmore.com/files-tab-google-drive-no-files-found#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en) 3. [Clients - Files tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-files-tab) # Files tab - Google drive, File Not Found - error message ## Files tab - Google drive, No files found Do I need a Google Account for students/parents to access the Advisor's Google Drive? [Click here](https://helpdesk.counselmore.com/portal/en/kb/articles/for-parents-students-new-to-google-drive-authorize-29-8-2023?hsLang=en) **No files found?**   **File Not Found** ### Either you haven't shared their files with them or they are logged in with the wrong Google account.   The Counselor has full control over who, what and when things are shared.  To share the student's Google Drive folder with the student, click the folder icon to the right of the student's name in the Student Profile.   If sharing is in place and the student can not see their files it means they are logged in to Google with an email that is different than the one you shared with. Students typically have multiple Google 'personas' or logins; one for school, one for personal, one they show their parents, etc. Your student should login to [Google Drive](https://drive.google.com/drive/my-drive) directly.   On the left the will see "Shared with me". The folder you shared with them will be listed in there. Or they can simply search for their name.   From your side you can open the student's Files tab, click the menu, click "Open student folder". This will launch Google Drive and display the student's folder.   Click the people icon to the right of the student name at the top and see the personas listed and their permissions.   If no people icon is visible it means that folder has not been shared. [This article](https://helpdesk.counselmore.com/files-tab-google-drive-revoke-access1?hsLang=en) will help you resolve that.   Still not working? Have your student refresh the Google Drive tab in their browser. #### Google is very strict when it comes to authentication. Occasionally your student will need to logout of Google and log in again before the newly shared file appears.   Make sure your student clicks on the link from the email inbox they receive in order to 'accept' your invitation.    [This article](https://helpdesk.counselmore.com/troubleshooting-files-tab-google-drive-files-folders-not-found-parent-portal?hsLang=en) will show you how to share that folder with anyone else.      - [ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#main-content) - [New Account - SELF GUIDED SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-self-guided-set-up) - [New Account - FREE LIVE TRAINING](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-free-live-training) - [New Account - MULTI LICENSE ACCOUNT SET UP](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-multi-license-account-set-up) - [New Account - COLLEGE SEARCH NAVIGATION](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-college-search-navigation) - [New Account - PARENT & STUDENT USERS](https://helpdesk.counselmore.com/account-set-up?hsLang=en#new-account-parent-student-users) - [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en#main-content) - [Clients - Biographical Banners](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-biographical-banners) - [Clients - Assignments tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-assignments-tab) - [Clients - Files tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-files-tab) - [Clients - Messages tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-messages-tab) - [Clients - Accounting tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-accounting-tab) - [Clients - Quicklist](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-quicklist) - [Clients - Contacts](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-contacts) - [Clients - Fin Fit tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-fin-fit-tab) - [ADMISSIONS DATA & SEARCH NAVIGATION](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#main-content) - [College Data](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-data) - [College List - Columns](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-list-columns) - [College Data - App Tracker](https://helpdesk.counselmore.com/admissions-data-search-navigation?hsLang=en#college-data-app-tracker) - [GOOGLE-DRIVE](https://helpdesk.counselmore.com/google-drive?hsLang=en#main-content) - [Google Drive Settings](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-settings) - [Google Drive - Master Folders](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-master-folders) - [Google Drive - Document Management](https://helpdesk.counselmore.com/google-drive?hsLang=en#google-drive-document-management) - [SETTINGS MENU & CUSTOMIZATIONS](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#main-content) - [Settings - My Business](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-my-business) - [Settings - Branding](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-branding) - [Settings - Default Data Columns](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-default-data-columns) - [Settings - Routine Assignments](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-routine-assignments) - [Settings - Webmaster](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-webmaster) - [Settings - Broadcast Station](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-broadcast-station) - [Settings - Reporting](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-reporting) - [Settings - Professional Log Books](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-professional-log-books) - [Settings - Toolbox](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-toolbox) - [Settings - Texting Set up](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-texting-set-up) - [Settings - Accounting Setup](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-accounting-setup) - [Settings - Integrations](https://helpdesk.counselmore.com/settings-menu-customizations?hsLang=en#settings-integrations) - [SALES & DEMONSTRATIONS](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#main-content) - [Sales, Free Trials, Demonstrations](https://helpdesk.counselmore.com/sales-demonstrations?hsLang=en#sales-free-trials-demonstrations) - [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en#main-content) - [Community Resources](https://helpdesk.counselmore.com/member-benefits?hsLang=en#community-resources) - [Member Benefits](https://helpdesk.counselmore.com/member-benefits?hsLang=en#member-benefits) - [Customer Service Support](https://helpdesk.counselmore.com/member-benefits?hsLang=en#customer-service-support) - [Privacy Policies](https://helpdesk.counselmore.com/member-benefits?hsLang=en#privacy-policies) - [Sales Lead Tools](https://helpdesk.counselmore.com/sales-lead-tools?hsLang=en#main-content) - [Directory](https://helpdesk.counselmore.com/sales-lead-tools?hsLang=en#directory) [![Chill listening crop-3](https://helpdesk.counselmore.com/hs-fs/hubfs/seminarsBadge-gold.png?width=26&height=26&name=seminarsBadge-gold.png "Chill listening crop-3")](http://counselmore.com) Please note that CounselMore is a robust college planning platform with multiple integrations. Copyright © 2025, CounselMore