CounselMore has recently developed a groundbreaking feature that significantly improves the efficiency of text delivery and maintains that the capability is free of additional charges.
With this new option, users can experience lightning-fast delivery of text messages, allowing for seamless and instant communication. This enhancement not only saves valuable time but also ensures that important information reaches its recipient without any delay.
👍 👍 Pro Tip: CounselMore Peer Mentors recommend limiting text messages with students to quick, simple exchanges (e.g., reminders or confirmations). If a student texts with a question better suited for discussion, reply with: “Let’s cover this in our next meeting.”
College counseling is often nuanced, and in-person or scheduled conversations ensure guidance is clear, actionable, effective and remembered!
Here's what you need to do:
1. Go to Settings > Texting Setup.
2. You will see an option to Opt-in to use a free toll-free number that will guarantee 100% text delivery.
3. This change will result in your students receiving texts from a new number/thread on their phone
(888) 903-1730.
4. After you opt in you'll be prompted to invite any/all students who have active text chains. Your migration WILL NOT BE COMPLETE until you click 'Send' on the screen below.
5. Visit a student's Messaging Tab, Texting to see read receipts. Click 'Resend' on any undelivered message to send it through the new toll free number.
6. The resent message will appear at the bottom of the text chain with it's own read receipt.
🚧 😱 🚧 Alternatively, you may choose to continue using the current number. However, please be aware that CounselMore cannot guarantee text delivery in this case.