--- title: "Texting Setup - Migrating to Texting Toll Free #" description: Texting Set up - Migrating over to our new toll free number --- [Skip to content](https://helpdesk.counselmore.com/enhancing-text-delivery-for-a-seamless-experience#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en) 3. [Clients - Messages tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-messages-tab) # Texting Setup - Migrating to Texting Toll Free # ## Migrating over to our new toll free number ### CounselMore has recently developed a groundbreaking feature that significantly improves the efficiency of text delivery and maintains that the capability is free of additional charges. With this new option, users can experience lightning-fast delivery of text messages, allowing for seamless and instant communication. This enhancement not only saves valuable time but also ensures that important information reaches its recipient without any delay.  👍 👍 **Pro Tip:** CounselMore Peer Mentors recommend limiting text messages with students to quick, simple exchanges (e.g., reminders or confirmations). If a student texts with a question better suited for discussion, reply with: *“Let’s cover this in our next meeting.”* College counseling is often nuanced, and in-person or scheduled conversations ensure guidance is clear, actionable, effective and remembered! **Here's what you need to do:** 1\. Go to Settings \> Texting Setup. ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jan-11-2024-05-24-22-2652-AM.png?width=572&height=269&name=image-png-Jan-11-2024-05-24-22-2652-AM.png) 2\. You will see an option to Opt-in to use a free toll-free number that will guarantee 100% text delivery. ![](https://lirp.cdn-website.com/6b10f110/dms3rep/multi/opt/textingSetup-1920w.png) 3\. This change will result in your students receiving texts from a new number/thread on their phone (888) 903-1730. 4\. After you opt in you'll be prompted to invite any/all students who have active text chains. Your migration WILL NOT BE COMPLETE until you click 'Send' on the screen below. ![](https://lirp.cdn-website.com/6b10f110/dms3rep/multi/opt/textingSetupInformSs-3b2aeaa3-1920w.png) 5\. Visit a student's Messaging Tab, Texting to see read receipts. Click 'Resend' on any undelivered message to send it through the new toll free number. ![](https://lirp.cdn-website.com/6b10f110/dms3rep/multi/opt/textingResendBtn-1920w.png) 6\. The resent message will appear at the bottom of the text chain with it's own read receipt. ![](https://lirp.cdn-website.com/6b10f110/dms3rep/multi/opt/textingResentMsg-1920w.png)   **🚧 😱 🚧 Alternatively, you may choose to continue using the current number. 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