--- title: Troubleshoot - Mobile Google Drive, Files Tab is not visible to student description: "For Mobile Google Drive: You will Enter Google Drive directly from your Google Drive Mobile app, not via CounselMore because you'll have access to more." --- [Skip to content](https://helpdesk.counselmore.com/column-list-mobile-version#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [MEMBER BENEFITS](https://helpdesk.counselmore.com/member-benefits?hsLang=en) 3. [Community Resources](https://helpdesk.counselmore.com/member-benefits?hsLang=en#community-resources) # Troubleshoot - Mobile Google Drive, Files Tab is not visible to student ## For Mobile Google Drive: You will Enter Google Drive directly from your Google Drive Mobile app, not via CounselMore because you'll have access to more.   The counselor connects their Google Drive to their CounselMore account. When the counselor shares the students assigned Google drive folder with the student - the student can also locate that shared folder in their own personal Google Drive, in a section titled shared with me. Instruct the student to navigate to their own Google Drive, on the left hand side menu, select shared with me The student will find a folder with their name - that is the folder the counselor has shared with them. That is how the student should access their Google shared folder from their mobile to device. The Google Drive mobile app is incredibly robust and allows your student to access greater flexibility then going through the CounselMore mobile version and then launching to the shared folder. That is an added and unnecessary step for your student.   (add images to Google drive "shared with me" navigation)    --- ### Navigating from within your CounselMore account to your Google folder: With CounselMore's streamlined access to your account, you can now conveniently log in and manage your account directly from your mobile phone. This enhanced feature enables you to stay connected and access important information on-the-go, making it easier than ever to stay organized and informed.    **Here's a quick guide to help you through the process:** 1\. The counselor must enter the Google Drive directly from their Google Drive Mobile app. - Sign in to your CM account on your mobile device - Settings \> Google Drive \> Sign in Google Drive ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jul-20-2024-06-54-00-0339-AM.png?width=670&height=307&name=image-png-Jul-20-2024-06-54-00-0339-AM.png) ![Displaying Image\_20240720\_144930\_690.png](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fpng&attachment_token=AOo0EEXnYfgjgy3X4XZhpww%2FZgfSDMO3Sr%2BEzVea0rleZSIGeN%2FD%2Boc%2F44OgV04FgjSfxRRnAjV%2FWJmNYpV9cNSYuF7o79BArylGvjXdQCa4Lmw5PURTaisNYyvWxFrPrT7EUidg2ddq%2Bw972IkpPDFSIkdOPrTCyTD6OWwiT3pW4AoEQsucYmtDqEM%2FwId5JGfOGgBuTB6MDF689YgUWUt3qkA23o%2FkHyc3S007P3%2Fa0shbrWubtYIyaal3OR2ou2odH1zL0fD5ZDwklM5wCDtZX9YwkcdeSWWTGkhH2E0ZCg5kBRfryz6dD8MEO3azFzUA1QDBdDRFNSXkX0s3O63oiOrFdbYZS0q7%2FWuxquNsGTRsHIGXCyBfADpa2%2BdNy7L8ikmLxx90b0Eo1fv97YXJxBv3CQashHKAMgTwdz6WoorCYudmdJ70hOIU%2FETrvvYZj3ZgvUTEoXq5uoBy1vRpGl0yusRPBgLFSxpFpz1eDMzHevjzu24hf9IGgeeMKELC1g%2BU4xEWUwmwxveKDEnEqHIm27KVyNbEmgMUKnPoSrPbHloxlFp5HOGVDXDeX%2FEUJpvdL3nWIDTeYajL6FM%3D&sz=w1366-h679) **Make sure that you already shared the student's Google Drive folder.** ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Jul-20-2024-07-02-53-1414-AM.png?width=670&height=308&name=image-png-Jul-20-2024-07-02-53-1414-AM.png) 2\. 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