--- title: Messages Tab - Can Parents Initiate an Email in CM? description: Parents can chat in app with counselors. When parents respond to the counselor's email initiated from the counselor's messages tab, the tread will be kept in CounselMore and the counselor's email box. --- [Skip to content](https://helpdesk.counselmore.com/can-parents-initiate-an-email-on-cm#main-content) English Show submenu for translations [![CounselMore College Planning Software Knowledge Base](https://helpdesk.counselmore.com/hs-fs/hubfs/logos/CMLogo_CCS_wide_trans-w2000-1.gif?width=1116&height=125&name=CMLogo_CCS_wide_trans-w2000-1.gif)](https://helpdesk.counselmore.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations Select below, or search by topic - There are no suggestions because the search field is empty. 1. [Knowledge Base : CounselMore Support](https://helpdesk.counselmore.com/?hsLang=en) 2. [CLIENT MANAGEMENT](https://helpdesk.counselmore.com/client-management?hsLang=en) 3. [Clients - Messages tab](https://helpdesk.counselmore.com/client-management?hsLang=en#clients-messages-tab) # Messages Tab - Can Parents Initiate an Email in CM? ## Parents can chat in app with counselors. When parents respond to the counselor's email initiated from the counselor's messages tab, the tread will be kept in CounselMore and the counselor's email box. If your client desires to be the initiator, a conversation with the counselor, they can utilize the chat functionality instead! - **Head to Messaging Tab \> Chat with Counselor** ![](https://helpdesk.counselmore.com/hs-fs/hubfs/image-png-Apr-27-2024-03-32-36-4397-AM.png?width=688&height=354&name=image-png-Apr-27-2024-03-32-36-4397-AM.png)           Our behavior analytics indicate that parents often prefer to email from their personal email accounts, with 9 out of 10 choosing this method. When given the option of using the full messaging capability, they tend not to utilize it.   **Tip:** Our Solutions team customizes solutions to meet your specific needs. What is presented above is our basic platform. However, CounselMore's Solution Team has built different functionality for different clients. 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