Parents can chat in app with counselors. When parents respond to the counselor's email initiated from the counselor's messages tab, the tread will be kept in CounselMore and the counselor's email box.
If your client desires to be the initiator, a conversation with the counselor, they can utilize the chat functionality instead!
- Head to Messaging Tab > Chat with Counselor
Our behavior analytics indicate that parents often prefer to email from their personal email accounts, with 9 out of 10 choosing this method.
When given the option of using the full messaging capability, they tend not to utilize it.
Tip:
Our Solutions team customizes solutions to meet your specific needs. What is presented above is our basic platform. However, CounselMore's Solution Team has built different functionality for different clients. If you're ready to invest in a custom solution for your team, our in-house developers will work directly with your team to discuss process frictions and where you can streamline your unique process across different softwares and teams within your organization.
Our customers play a vital role in shaping the future of educational planning, and we support them by providing innovative technology to help them achieve their goals.
Please visit this link to know more!