Canceling Your CounselMore Account
All cancellations require 30 days’ written notice submitted through our official cancellation form.
Why 30 days?
The 30-day window allows CounselMore to:
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Verify the account owner
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Complete secure data handling and prepare for deletion
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Apply one fair, consistent process across all accounts
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Manage customer service volume without raising prices
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Ensure no premature or mistaken access revocations
This is standard SaaS practice and ensures your data and subscription are handled securely and equitably.
How to Cancel
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Complete the official cancellation form.
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The date CounselMore receives your completed form becomes your official notice date.
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Billing continues for the 30-day notice period.
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When the notice period ends, your account will close and your data will be deleted.
Important
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CounselMore cannot interrupt charges scheduled within the next 30 days if notice has not been provided.
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We do not provide refunds for mid-cycle cancellations.
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Once deleted, data cannot be recovered.
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If a customer wishes to return after their data has been permanently deleted, we will make every effort to help rebuild the account with their participation. Because deletion is irreversible, we cannot guarantee full restoration, but we will guide the customer through re-establishing their workspace wherever possible.
💝 🛌 ⛵ Pausing Your Account (Up to 3 Months)
If your practice is slowing down or you’re stepping away temporarily, you may request a one-time 3-month account pause. CounselMore supports the independent practitioner.
During a pause:
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✔ Billing is stopped for up to 3 months
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✔ Your data and account history remain protected
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❌ You cannot access your account during the pause
Eligibility
Your account must be in good standing (i.e., no unpaid balance) at the time the pause request is submitted.
Returning Early From a Pause
If you want to return before the 3-month pause ends:
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Log in to your account.
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You will see a paywall.
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Pay the current monthly fee (no penalties, no back-pay).
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Your full account access is restored immediately.
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Regular billing resumes monthly.
After 3 Months
Billing will automatically resume using the card on file, and your login credentials will remain the same.
Summary Table
| Request Type | Requirements | Billing Impact | Account Access | Data Handling |
|---|---|---|---|---|
| Cancel | 30-day written notice | Bills through the 30-day notice period | Ends after notice period | Permanently deleted |
| Pause | Account in good standing; 1 pause allowed | Billing stops for up to 3 months | No access during pause | Fully protected |
| Return Early | Pay current month’s fee | Billing restarts immediately | Access immediately restored | No data loss |
30 FREE TRIAL ACCOUNT
What if I was unaware that my account would charge after the trial ended...?
CounselMore isn't free because we've made a deliberate choice not to be. Many "free" platforms in this space cover their costs by collecting and selling student data to advertisers and third parties. We don't do that, and we never have. Since 2016, CounselMore has never sold, shared, or rented student information; families own their student data, and counselors own their own content and curriculum. There are no ads and no third-party monetization on our platform.
Maintaining that standard — while still delivering current, reliable data and strong privacy protections — costs more than the data-broker model, because we're not offsetting our costs the way many competitors do. Your subscription is what makes that possible.
If you'd like to talk through your specific plan, usage, or options, we're glad to help — just let us know. Below is an outline of how we have tried to be transparent about the free trial. Thank you for creating an account - we appreciate it and are here to assist you as colleagues and service providers. Please reach out anytime!
one more time before we begin
We capitalize it so it is not in fine print.
During your free 30 day trial a bright Pink countdown is shown on your screen at all times.
Lower on the page, under My Account, you'll find a Close Trial Button.
After the trial ends there remains a Close Account button, if you change your mind.
We thank you for your trying out CounselMore - we hope you will come back soon! If you need assistance with onboarding or setting up your account - email us support@counselmore.com